FAQ
Straps & fit
Which strap fits my watch?
Most of our straps are made for 20mm lugs and fit popular Rolex and Omega sports watches. The easiest way to check is our Find Your Fit tool — select your watch and it shows the correct width and the styles that fit.
What sizes do the elastic loop straps come in?
Our single-pass elastic loops come in Small, Medium and Large to suit your wrist. See our size guide to measure and choose.
How do I change my strap?
Our straps use standard spring bars, and many elastic loops include a quick-release spring bar for tool-free swaps. A spring bar tool is available in our accessories if you need one.
Are the straps water-resistant?
Our rubber straps are water-resistant and built for daily wear. Leather straps are best kept dry to preserve the finish.
Orders & shipping
Where do you ship?
We ship across the United Arab Emirates and to Bahrain, Qatar, Saudi Arabia, the United Kingdom and the United States. See our shipping page for details.
How long does delivery take?
Orders within the UAE typically arrive within 3 working days. International delivery times vary by destination — full details are on our shipping page.
Which currency will I be charged in?
Prices are shown and charged in UAE Dirham (AED).
Returns & warranty
Do your products come with a warranty?
Yes — every Artisan strap and accessory is covered by our Lifetime Warranty.
What is your return policy?
Please see our refund policy for full details on returns and exchanges. If anything arrives not as expected, contact us and we will make it right.
Watches
Are your watches authentic?
Yes. The watches we offer are authentic and sold as full sets. For availability or details on a specific reference, get in touch.
Care
How do I keep my strap and watch looking new?
Wipe rubber and elastic straps with a damp cloth; keep leather dry and away from moisture. Our watch & jewelry cleaning kit helps keep every piece looking its best.
Still have a question?
We are happy to help — contact us and we will get back to you.