FAQ

Most of our straps are made for 20mm lugs and fit popular Rolex and Omega sports watches. The easiest way to check is our Find Your Fit tool — select your watch and it shows the correct width and the styles that fit.

Check your watch in Find Your Fit for the exact strap width, or message us your model on WhatsApp before you order — we reply within 15 minutes and will confirm the right size and styles. Getting the fit right before you buy saves the hassle of a swap later.

Our single-pass elastic loops come in Small, Medium and Large to suit your wrist. See our size guide to measure and choose.

Our straps use standard spring bars, and many elastic loops include a quick-release spring bar for tool-free swaps. A spring bar tool is available in our accessories if you need one.

Our rubber straps are water-resistant and built for daily wear. Leather straps are best kept dry to preserve the finish.

We ship across the United Arab Emirates and to Bahrain, Qatar, Saudi Arabia, the United Kingdom and the United States. See our shipping page for details.

Yes — UAE delivery is free on orders over AED 450. On UAE orders below that, delivery is a flat AED 30. GCC and international shipping is calculated automatically at checkout. See our shipping page for details.

Orders within the UAE typically arrive within 3 working days, within 6 working days to Bahrain, Qatar and Saudi Arabia, and within 8 working days to the United Kingdom and United States. See our shipping page for details.

Prices are shown and charged in UAE Dirham (AED).

Orders shipped outside the UAE may be subject to customs duties or taxes set by the destination country. These are the buyer's responsibility and aren't included at checkout. Want an estimate before ordering? Message us and we'll help.

Yes. Our rubber straps carry a lifetime warranty; elastic loops, leather straps and accessories are covered for one year. Full details on our warranty page, and once you've bought, take a minute to register your warranty so it's on file.

If the size isn't right, we're happy to exchange it within 5 days of delivery. The strap should be unworn and in its original condition. Please note the return and re-delivery shipping charges are covered by the customer. To skip the swap entirely, check your watch in Find Your Fit or message us your model before ordering — we reply within 15 minutes.

Please see our refund policy for full details. To avoid any mix-up on fit, we recommend confirming your strap width in Find Your Fit or messaging us before ordering. If anything arrives not as expected, contact us and we will make it right.

Yes — every watch we sell is 100% genuine. We hand-inspect each piece before it's listed and again before it ships, and if a watch is ever proven not to be genuine, we refund you in full, no exceptions. See our Authenticity Guarantee for full details.

Every watch is inspected by hand before it's listed and again before it ships — we check the movement, dial printing, rehaut engraving, cyclops magnification and the micro-etched crown, then cross-check the serial numbers across the watch, warranty card and box to confirm they match.

A full set means the watch comes complete with its original box, papers and booklets, unless we've clearly stated otherwise on the listing.

If any watch we sell is ever proven not to be genuine, we refund you in full — no small print, no exceptions.

Yes. We're based in the UAE and happy to arrange an in-person viewing, and we'll send extra photos or a video of the actual watch on request before you commit. Get in touch to arrange a viewing.

Yes — every watch is shipped fully insured and tracked across the UAE and GCC.

Wipe rubber and elastic straps with a damp cloth; keep leather dry and away from moisture. Our watch & jewelry cleaning kit helps keep every piece looking its best.

We are happy to help — contact us and we will get back to you.